26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13332 Someone from VIC thinks vodafone is No reception ib CBD at 21 Jan 2011 07:39:45 AM
My husband and I are both on Vodafone ....We live within 5km of Melbourne CBD and the reception bar is always on "No Service"
I rang vodafone and told me that it is our iPhone3Gs handsets that is the problem and that we need to update our software. We upgraded and still no reception. Problem not solved.
So when we are at home, we cannot receive calls or text or go on the internet (unless using our own wifi network at home).
Everytime I try to call Vodafone helpline I am on hold for no less than 15 minutes and to make matters worst I have to make this call outside the house because once we cannot get reception in our apartment!
I have friends who have come over and are on other network (Optus, Telstra) and their reception in our apartment is fine.
The other who are on 3(now part of Vodafone) also has the same problem.
21 Jan 2011 08:39:16 AM: Iphones have always had pretty poor reception even on the best networks.