26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13336 Someone from NSW thinks vodafone is The don't want to keep our business! at 21 Jan 2011 07:40:20 AM
My wife and I have been with Vodafone since 2003 - loyal customers! But no more. Not only have we been experiencing the network problems but, having decided to stay with them after the last contract expired, range and requested a lower plan and insurance to be removed from the account. After spending hours (literally!) on the phone with them, we were told that their system was playing up at that time and the plan could not be altered and that someone would call back within 48 hours to make the plan change and confirm removal of the insurance charge (that was Jan 4). When we had still had no contact from them by Jan 17(!), we arranged BYO contracts with another network - only to then find that Vodafail want to charge us $25 to have the iPhone unlocked! All it would have taken is the promised return phone call and we would still be loyal Vodafone customers. Our experience is that VODAFONE ARE THEIR OWN WORST ENEMY! There obviously needs to be changes made within that organisation - starting at the top.