26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13356 Someone from QLD thinks vodafone is Useless at 21 Jan 2011 07:50:08 AM
I have both an Iphone and a 3G wi-fi dongle with Vodafone.

With the Iphone trying to access the internet, especially in the evenings, is pointless as it will just hang and time-out despite the fact that I am in a metropolitan area and I normally have 3 or 4 bars of network coverage. I frequently suffer from delayed or undelivered received texts and I am often told that any call made to me goes straight to voicemail, which I may only receive after a couple of days. When trying to send a text the phone will normally hang before displaying that the message couldn't be sent in which case I have to disconnect from the network (which can take a couple of minutes) and then re-connect. The same goes for placing phone calls, sometimes it will just hang and when you try to disconnect so that you can re-try it freezes the phone.

On the 3G internet side I am experiencing very similar issues. Particularly in the evenings my internet connection will give up. The software suggests that I am still connected but it will also show that the data transfer rate is 0 bits/s. Again the only way to get back on is to disconnect and then re-connect. I may have to do this every few minutes.

Out of metropolitan areas the coverage is woeful, my Telstra work mobile is far superior.

Like a lot of people here I didn't realise that my problem was so widespread. I'm glad that I'm not the only one as with more voices we should be able to get a suitable solution.