26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13424 Someone from NSW thinks their gain is credit at 21 Jan 2011 08:13:02 AM
Still waiting for my Blackberry to be repaired and returned; but after days of complaints, endless holds, going to a Vodafone store about my defective smartphone, loss of service, not receiving messages and calls, etc I was given 3 months credit plus another $50.00 credit for my having to purchase a new Blackberry battery on a phone that was only 6 months old.

Also be warned, if you send your smartphone in for repair you DO NOT receive a similar phone to use in the interim (which can be up to 3-4 wks). I was offered an old Nokia to replace my Blackberry!
21 Jan 2011 10:41:30 AM: At least they offered you a phone. I had no phone for 6 weeks while mine got fixed. They (my local store) kept telling me that all the loan phones in my area (Cairns) where err...on loan.
26 Jan 2011 06:57:10 PM: Yes loan phones are a finite resource unfortunately and you'll never get a loan better then the one you put in for service.