Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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13427 Someone from NSW thinks vodafone is 0/10 FAIL FAIL FAIL at 21 Jan 2011 08:14:08 AM
Vodafone's coverage is poor and I live in the city. It keeps dropping out (applies to my bobile as well). I call Vodafone's "customer care" and Lara puts me through to the area that can help me, I wait in a queue, most times for anywhere between 30mins to 1 hour before my call is answered, only to be told that they can't help me as I have come through to the wrong area and they transfer me to another area, which means I have to wait another hour for my call to be answered. Vodafone, your "customer care" is rated 0/10 by me. You have no idead how to treat your customers properly and your network is third rate.