Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13468 Someone from NSW thinks vodafone is Epic FAIL!! at 21 Jan 2011 08:30:18 AM
This is my second contract with vodafone. Had no problem for the duration of my first contract however once I renewed my contract for a 2nd term I started to experience certain probelms. After switching to paperless statements I rely on their website to provide me with my billing information. This worked out nicely for a while however for some reason unknown to me I was not able to login anymore to veiw my statement and therefore unable to make payment for my bill. Once I contact the CS dept at Vodafone(on hold for 2hrs) in regards to this issue they advise they were upgrading the system, I have to call them each month to ask LARA for an account balance. It appears that they have been upgrading thier site for the last 3 months. Anyhow CS were totally useless in resolving this issue and straight out RUDE!! Why they outsource their call centre to india is a mystery. They may be cheap labour but the service they provide shows exactly how cheap these guys really are. At least give them guys over their a crash course in English. Oh and I also have the standard Vodafone issue's like no reception, delayed msg's and voicemail and poor download speed. My contract ends in March and I cant wait until its finally over. Never going back!