Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
13474 Someone from SA thinks vodafone is SERVICE at 21 Jan 2011 08:32:40 AM
I have been with Vodafone ever since purchasing my first mobile phone (years ago). I consider myself lucky as the only issue I have had over the years is the occasional over charge by a few dollars. Though having seen the issues my partner had when chasing up her new phone and rectifying hunderds of dollars of overcharging I simply hope that nothing does go wrong with my contract. I understand for the purpose of minimising cost that the call centre is based (presumably) in India. This fact alone creates a nightmare when trying to solve any form of significant issue: hold times (astronomical), accountability from staff members, return contact and methods of contact (alternate to phone) are non existant. How Vodafone can literally just accept that they are going to offer this ridiculous level of service is beyond me. I honestly feel that if I ever have a serious issue with my phone / contract that my company have nothing to assist me. We need customer service over the phone in Australia and for the Vodafone stores to actually be able to lend some assistance!!!!
25 Jan 2011 01:20:21 PM: Click on the "How to Complain" link on this site before you even start, because you will need records.