26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13526 Someone from NSW thinks vodafone is over charging! at 21 Jan 2011 08:49:15 AM
i am on iphone 3G $69 plan, 2G Data+ $650 worth of calls...

I am overchaged $17 for my current bill!! Rang vodafone , was told i exceeded 600M data.. which is completely bullshit...i always check usage on my phone and use 1512 , even up to the last day of the circle i checked and was told i have 150M remaining... and now suddenly i am 600M over... the informaion on vodafone website also showed that i did not exceed max usage at all..i dont even use the internet that much anyways!

when i rang vodafone, they could not even tell why...the customer service is awful , could not understand his english and the connection was rubbish..

very angry right now!