Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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13533 Someone from VIC thinks vodafone is Very at 21 Jan 2011 08:53:06 AM
I rang on Wednesday 19th January to complain (again!!) Had previously put in a written complaint just after christmas. The response was everything was ok and the technicians were doing everything possible. I had to make 5 phone calls to 2 people as the phone dropped out didn't go through - honestly who knows! I rang to cancel the service got a customer service officer, they put me through to another area network connections and they take my mobile number and that was it dead silence on the other end of the phone. They didn't even ring back. I rang 155 again and the phone rang (yes rang) for 20 mins and no one answered it. I've had ENOUGH!!!!