Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13536 Someone from QLD thinks vodafone is extremely at 21 Jan 2011 08:54:22 AM
I recently purchased a new phone contract through Vodafail, after having pre paid with Vodafone for a couple of years. This prepaid was costing me a maximum of $79/month, every month. I was told that by going on a plan with my new phone with a $69 cap that the calls would be much less and that it would be a lot more economical for me. For the first three months...fine, but now all of a sudden they are saying that I have gone $260 over my cap, and I have not made any more calls than usual, and being in Real Estate in Qld my phone does not ring all that often ! I also got this new phone to enable me to access emails, but after several Indians telling me that my phone is connected to the internet, and should be receiving emails, and have internet access, I still only have a standard phone with no internet access at all. I took it into the Vodafone store, and because I had purchased it directly from Vodafone by phone, they did not want to help, and said that they did not know how to set up email or internet access on my phone. I have sent numerous emails re my account and my internet access but with no success. I find that they are very prompt in asking for their accounts to be paid, but in nothing else.