26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13601 Someone from NSW thinks vodafone is WORSE THAN VOLDEMORT at 21 Jan 2011 09:20:39 AM
I tried to pay off my Vodafail bill of $9. It would not accept an online payment. I called Vodafail and was on hold for half hour, finally put through, then transferred to 5 different people. Each time they asked me to repeat my personal information and why I was calling. Each time they said they could not take payment and assured they would transfer me to someone who would.

After the fifth transfer I told the Vodafail staff I have spent the past half hour trying to give them money which nobody seemed to take. She assured me multiple times she would transfer me to the right person. Then...she HUNG UP ON ME. I called again and was on hold for about 40 minutes before I hung up.

Vodafail sucks.