26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13613 Someone from NSW thinks their gain is Excellent... mostly at 21 Jan 2011 09:25:42 AM
I contacted the TIO after contacting VF every day for 3 months about having no signal unless I stood on my letterbox on a perfectly clear day and waving my phone in the air. I phoned, emailed and was misdirected by Lara (who doesn't understand English) and utterly utterly failed by the Indian call centre robots. (Seriously, after the 4th SIM swap it's obviously NOT the problem, so don't transfer me to the automatic SIM replacement menu!). 5 days after emailing the TIO with evidence of calls and emails as long as I am tall, I was let off my 7 month old contract without penalty. I paid $150 for my newish iPhone and was credited a whopping $7.80 from my bill! I went to Telstra and am happy as Larry with the most awesome service that never fails me. However, VF still keep emailing me and SMSing me bills for $0.00. I've tried emailing them to get them to stop with my phone number and account details but they just don't seem to be able to understand what the problem is because I am not "a current customer". They even told me to log into their website. (I'm not a customer, so I can't!) So I won quite well, but I'm still suffering.......
26 Jan 2011 06:55:29 PM: Comedy gold
27 Jan 2011 09:17:57 AM: Ah chuckle chuckle, you guys MUST be accountants..