26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13640 Someone from VIC thinks vodafone is Major FAIL at 21 Jan 2011 09:39:23 AM
My partner and I changed to Vodafone less than two weeks ago. As soon as we joined, we have immense difficulties accessing the internet, even in CBD Melbourne. To top it off, my partners iphone, which was less than 1 week old shut down. We went to two seperate Vodafone stores, had to wait half an hour both times to be served by customer service, who tried unsuccessfully to solve the problem. We went home and tried to reboot the phone, still not working. We told one representative three times that we had tried all these things and then were told that they couldn't help us, wasn't their problem and it would easily be fixed. I mentioned to them that it was a faculty product and I was told that the phone was given to us in working order, implying that we had broken the phone. To top it off we were then told that we had to contact Apple ourselves to sort out the problem, all this within two weeks of joining Vodafone. We went to Apple, service was FANTASTIC and within 10mins, were told that the phone had major hardware malfunction and had a new phone!!! Vodafone, you should take a leaf out of their book. Vodafone, shame shame shame.