26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13699 Someone from NSW thinks vodafone is Uberfail! at 21 Jan 2011 10:10:08 AM
JUNE 2010: I called Vodafone in June to turn on global roaming while I was overseas for 1 week. I gave the dates to the customer service assistant that I would be abroad and when to switch global roaming off... "No worries, thats like totally super easy! I've set up so global roaming switches off when you return to Australia, and I've also put a not on your file to guarantee it gets done!"....

OCTOBER 2010: My phone is disconnected because the bill is $1500 and I can't pay it... WHY??? Because for the last 3 and a half months I've been back in Australia, I have been charged for every call and every SMS at international charge rates because my global roaming DID NOT get turned off... - even though I called 3 times... AND was guaranteed this would be done automatically 'no worries!'.....

DECEMBER 2010: New bill... Monthly charges $700!!!! My phone has been completely cut off since October... how on earth are there $700 worth of charges...

= UberVodafail!!!
21 Jan 2011 10:46:15 AM: You can do it from your handset you dill.