26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13711 Someone from VIC thinks vodafone is at 21 Jan 2011 10:16:58 AM
I have my iPhone with and my Mobile broadband with Vodafone.

My phone drops out frequently and so to does the mobile broadband.

I will often receive voicemails days later that are often urgent.

My mobile broadband will frequently drop at at night time around 10/11 and will sometimes not come back on again until the next day. This affects my business practices as I often cannot send important emails.

When I tried to lodge a complaint to Vodafone I had to give a ridiculous amount of detail regarding each instance of failure and due to its complications I abandoned my complaints.

I called the 'customer service (hahaha)' line a few days ago and waited over half an hour before hanging up.

Vodafone coverage is also particularly bad throughout parts of NSW where I recently went on holiday.

Not a happy camper.
21 Jan 2011 10:53:34 AM: Another Iphone tragedy. Blame the phone not the network. Iphone 4's are garbage. Should have bought a HTC or Samsung.