Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1372 Someone from QLD thinks vodafone is 20 out of 10!!!!! at 21 Dec 2010 05:39:02 PM
I USED TO WORK FOR VODA SO U MIGHT WANT SOME INSIDE STORIES
HERE IS THE GOSSIP...........
ANY new phone that everyone wants they keep for connecting new customers only. They do not give two hoots about existing customers. There are emails that have circulated saying, "if an existing customer walks in asking about iPhone 4, do not tell them that you have any instock unless they specifically ask for it. The ratio for selling iPhone 4 should be 70% to new customers and 30% to existing customers,' and im pretty sure that when iPhone 4 came out business rules from Apple said that first in best dressed. I wonder if Apple would keep selling iPhone 4 to Vodafone if they knew all the sneaky shit they did to gain new customers.
........ I wish I had copied a bunch of these emails before I left.
its great to get heaps of new customers to the point where you conjest your network (and trust me, it is f*@king conjested, there was meant to be a map coming out before i left about conjested areas so we did not connect people in those areas), have all of your existing customers kick up a stink about not being able to get what they want and pretty much have everyone on the network mad at you because of these issues.
Do you ever wonder why when you go into a store you are told you cant keep your pre-paid number??? it's because it doesnt count towards store bonus. poor s/c does all of that work and it doesnt go towards the store, then territory manager and store manager play hard arse and say, 'why didnt you do enough 'NEW" connections. you could have signed up 20 existing pre-paid customers to contracts which is how vodafone make their money (which they never fail to remind us) and it is not good enough. once my three plans are up with vodafone i will be changing. the amount of victimisation and WORKPLACE bullying that i have seen across so many stores across 2 states is unbelieveable. 3 legacy has taken over and it is disgraceful. once I have enough stories together i will be putting in a complaint to the employment onbudsman and passing on info to TIO because workwise and customer expectation wise it is not good enough
HERE IS THE GOSSIP...........
ANY new phone that everyone wants they keep for connecting new customers only. They do not give two hoots about existing customers. There are emails that have circulated saying, "if an existing customer walks in asking about iPhone 4, do not tell them that you have any instock unless they specifically ask for it. The ratio for selling iPhone 4 should be 70% to new customers and 30% to existing customers,' and im pretty sure that when iPhone 4 came out business rules from Apple said that first in best dressed. I wonder if Apple would keep selling iPhone 4 to Vodafone if they knew all the sneaky shit they did to gain new customers.
........ I wish I had copied a bunch of these emails before I left.
its great to get heaps of new customers to the point where you conjest your network (and trust me, it is f*@king conjested, there was meant to be a map coming out before i left about conjested areas so we did not connect people in those areas), have all of your existing customers kick up a stink about not being able to get what they want and pretty much have everyone on the network mad at you because of these issues.
Do you ever wonder why when you go into a store you are told you cant keep your pre-paid number??? it's because it doesnt count towards store bonus. poor s/c does all of that work and it doesnt go towards the store, then territory manager and store manager play hard arse and say, 'why didnt you do enough 'NEW" connections. you could have signed up 20 existing pre-paid customers to contracts which is how vodafone make their money (which they never fail to remind us) and it is not good enough. once my three plans are up with vodafone i will be changing. the amount of victimisation and WORKPLACE bullying that i have seen across so many stores across 2 states is unbelieveable. 3 legacy has taken over and it is disgraceful. once I have enough stories together i will be putting in a complaint to the employment onbudsman and passing on info to TIO because workwise and customer expectation wise it is not good enough
Also if things were as bad as you say they were, why didn't you approach your TM or State Manager? Our TM has been pretty clear on the distribution of stock since day one. We've never been criticised for not making target, our SM doesn't "bully" us into making connects. So perhaps for a moment you might wake up to the fact that what happened to you does not mean it happens company wide.
YUCK.
Badly planned and/or managed integration.
Focusing on the acquired business to the detriment of the existing business.
Minimising the degree and impact of human issues in the acquired business.
Losing key people in the acquired business.
Loss of productivity due to demotivated employees in the acquired business.
It is inevitable that when a business is acquired, things crawl out of the woodwork that weren%u2019t readily apparent when the business was acquired.
No matter how carefully due diligence was done prior to the acquisition, it is virtually impossible for it to discover everything about the culture, the products and services, the knowledge banks and the many other issues that need to be integrated.
Moreover in many cases the necessity to make an acquisition quickly can make it even more difficult to do detailed implementation plans before the event.
This makes it even more critical to develop and follow an objective implementation plan. But often implementation is seen as something that can be done by personnel from the acquiring company in addition to their normal tasks.
This can lead to implementation being relegated to a secondary task; to personnel from the acquiring company making invalid assumptions, doing insufficient research and making poor decisions based on limited understanding %u2013 which in turn leads to the aforementioned loss of key people, employee demotivation and often loss of customers of the acquired company.