Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13779 Someone from QLD thinks vodafone is a complete failure at 21 Jan 2011 11:12:51 AM
Hi guys,
I brought a Blackberry on a $79 plan from Vodaphone on 1/5/10 and had coverage problems immediately.
*June and July, no amount of downloaded updates helped, changing the SIM did not help. Then in
*August the handset started playing up with message issues amoungst others, still no coverage at home and not for a 8km radius - they replaced the handset. Still no joy with coverage, but the phone worked.
*October the handset stopped working, sent away again and replaced. Still no coverage but handset works.
*January the handset stopped working again (3rd new one) and still no coverage.
20/1/11 Sit in Vodaphone store for well over 2 hours, on the phone to customer support for 2 hours. They will not cancel the policy, they want to send the phone away again. Offer me a new Nokia if i pay for it and they will reimburse me (no way), offer me a month free service (what service, i have no coverage). Anyway, phone now sent away again, customer service to call me Monday 24 Jan to see if i have coverage with new SIM and loan handset, asking that i document any calls that dont go through. Then they will launch an investigation and if it shows no coverage they will then cancel my contract.
Got home last night with loan handset and new SIM - no coverage only emergency calls can be made. Soo.....700klm later, $711 bills, 8 months no coverage at home, 4 new handsets and still they persist with keeping me in a contract for a service i cannot use for its intended use!
Thanks for listening, I will keep you posted!
I brought a Blackberry on a $79 plan from Vodaphone on 1/5/10 and had coverage problems immediately.
*June and July, no amount of downloaded updates helped, changing the SIM did not help. Then in
*August the handset started playing up with message issues amoungst others, still no coverage at home and not for a 8km radius - they replaced the handset. Still no joy with coverage, but the phone worked.
*October the handset stopped working, sent away again and replaced. Still no coverage but handset works.
*January the handset stopped working again (3rd new one) and still no coverage.
20/1/11 Sit in Vodaphone store for well over 2 hours, on the phone to customer support for 2 hours. They will not cancel the policy, they want to send the phone away again. Offer me a new Nokia if i pay for it and they will reimburse me (no way), offer me a month free service (what service, i have no coverage). Anyway, phone now sent away again, customer service to call me Monday 24 Jan to see if i have coverage with new SIM and loan handset, asking that i document any calls that dont go through. Then they will launch an investigation and if it shows no coverage they will then cancel my contract.
Got home last night with loan handset and new SIM - no coverage only emergency calls can be made. Soo.....700klm later, $711 bills, 8 months no coverage at home, 4 new handsets and still they persist with keeping me in a contract for a service i cannot use for its intended use!
Thanks for listening, I will keep you posted!