26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1378 Someone from NSW thinks vodafone is disappointing at 21 Dec 2010 06:59:38 PM
I've been a customer for a few years, only 12 months ago I took advantage of the internet deal 1/2 price for the first 6 months $20 then $40 for the following 18 months up to 5g of downloads, sounds like a good deal. I'd been paying about $120 a month with Telstra Bigpond for some time (maybe 5 years) and had continual trouble with the home phone not working at the same time as the internet, going back to the dark ages of "dial up" even to the point where the Telstra contractor advised that he couldn't fix it but had the hide to ask me if it was ok if he told Telstra head office it was fixed so he could move onto the next job... ANYWAY it never got fixed, so we changed to Vodafone dongle.

When we signed up, the salesperson in Vodafone shop admitted that there was problems with the connection/reception, but being a mobile phone customer and not having too many problems with the mobile phone I didn't think it would be that bad in our house.

We rarely have connection, we are paying for a service we cannot use, it makes you feel like you are absolutely being completely ripped off! When we do get connection, like right now, it's always a poor signal.

Now we have problems with both mobiles as well, all the same problems as most people on here, late voicemail (if you get it), dropping out all the time and connection problems.

The worst thing is I'll sit on my couch will not be able to connect to the internet because of poor signal but get full internet 3g on my phone next to me??!! What the?

I've read a lot of the complaints here on the site, all I can say is I'm glad I'm not working on the management team of this company! The amount of work that's required to fix this mess is going to be almost impossible and I'll take my hat off to Vodafone if they can fix the problem. Word of mouth is how they got so popular but it could possibly be the end of them.
22 Dec 2010 02:01:57 PM: How are you being ripped off when you were advised that "the salesperson in Vodafone shop admitted that there was problems with the connection/reception" (to quote your comment), yet you went ahead and did it anyway?

Don't you think you are a little bit responsible for YOUR own actions.
27 Dec 2010 09:17:50 AM: the equal and possibly more valid point is that VODAFONE is legally bound to provide a service that works (doesnt have to be free from bugs but it has to work as described)
regardless of what the sales person said . Infact the sales person i would imagine has actually admitted liability on behalf of VODAFONE , VODAFONE knew of the limitations /problems yet still sold the product to this customer fully aware that it would be unable to be used or fit for the purpose it was purchased/intended (info is available at http://www.fairtrading.nsw.gov.au/)
im wondering if the person who wrote the last reply (22 Dec 2010 04:01:57 PM) knows what Unconscionable conduct is , (link http://www.accc.gov.au/content/index.phtml/itemId/716807)
an old saying yet a good one , "just cause i say its legal dont mean it is"
please let us know what part of vodafone you work in , this will give us a VERY clear indication how far up the managerial column this arrogance/total disregard for customers goes (very obvious you work for Vodafone)