Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13790 Someone from QLD thinks vodafone is Not happy. at 21 Jan 2011 11:20:35 AM
I had never really had many issues with vodafone until about 3 months ago when I started a long distance relationship. My last 3 bills have all been over $300 due to me going over my cap, which is understandable, BUT when I went in to the vodafone store to discuss moving to a higher plan, they told me to call customer service, who in turn told me that as there was no plan higher than mine anymore I would have to pay a $540 cancellation fee and then re-enter another 24 month contract on a different plan. Ridiculous! I was happy to stay loyal to vodafone and pay a bit more each month for more useage, but I think they took one look at my last 3 bills and realised I'd keep paying them the $300-$400 phone bills I was racking up! Very disappointed, never get good coverage and constantly get dropped calls too.