26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13821 Someone from SA thinks vodafone is at 21 Jan 2011 11:54:12 AM
I have been with Vodafone before Vodafone shops existed, 15 years or so. They have always been fantastic up until the last couple of years. If there is a problem they tell you to take the battery out & the sim & leave it for 5 min as that will fix the problem. I have an I phone, battery is in there for life. You need a key to get the sim out & if its not with that is also a problem. So what the 1st operator suggested didn't work so you ring back. Only to have to go the same procedure. Very frustrating.

So off you go to the local Vodafone shop. I order my phones so I don't have to deal with my local one. She says she has done all these training courses but all she has ever done is stuff mine even further then tells me it's my problem. So then I ring Vodafone data support & hey presto, this person gets it all going again.

As I am an interstate truck driver, I spend alot of time on my phone. The thing that I am noticing is the signal is getting worse. I also have a company phone that is a telstra next g. Its great. It's rarely ever out of range. If I am in south west Nsw & I have my lap top with me, rather than use a dongle, it's better & cheaper to use my phone as a modem.

If I go to victoria I might as well throw the phone out the window. The signal on the dukes highway is rubbish. The sturt highway, which Vodafone got the contract to build the towers, is slowly being wound back on signal strength as it is nowhere near as good as it used to be. If you are travelling on the mallee highway, you might as well forget Vodafone as it doesn't work. Telstra & optus do. You will have no signal for nearly 400km. At ouyen my phone used to go into roaming & swap to telstra. It has not done that for 12 months at least. I guess they didnt pay the bill to telstra & got cut off.

In & around Adelaide the signal strength is appalling in some places. We have to go outside to use our phones. It is getting worse.

Thanks Vodafone. After all these years I would expect better. The customer service people in the call centre is not very helpful.