26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13865 Someone from NSW thinks vodafone is i cant describe it here at 21 Jan 2011 12:50:01 PM
I ended my contract with Vodafone late last year, and switched to another telco who paid part of my unexpired contract with Vodadone. I waited and waited until I had to part with vodafone, with 200 dollar payment to them, I was so desperate to get out.
When vodafone called me in Australia 22 months prior to resign my contract with them, they gave me the Nokia E71. I set my phone up to use with my WIFI network at home, so I would not be downloading from Vodafone data and being charged for this. While I did use some of the data from Vodafone when I was away from home, doing internet banking and such, this was very very minimal. Everything was fine after a few bills, until one day they sent me an extra large bill of 1500 approx.

I rang around was told that I had downloaded a large amount of data, and after going back and forth, back and forth was told that the Nokia E71 would auto switch to gprs vodafone data when my wifi signal dropped out. I was always within range of my wifi at home and had a strong signal, so i explained that this could not be the case.
They told me that I my wifes phone also had been doing this as well, and thats why it had been such a large bill. But here is the thing, my wifes phone, had never never been connected at anytime. They told me that the htc phone my wife had, "automatically" updated "things" I still dont know what they are. They thought I came down in the last shower.
I am not stupid and know exactly how to work the phones i told them, and that my wifes htc phone had never auto downloaded before this contract, because this was my old phone, and never had anything like this happened before.

No matter what I said, I could not reason with the call centre in Egypt. I spoke to the manager in the Call Centre Eddie. He could not answer any of my questions regarding the issue. They could not even tell me what kind of data had been downloaded. He kept repeating himself, "you should had gotten a package that had capped downloading costs. He would not listen to anything I had to say. He cut my phone bill in half, but that was not the point, I wanted someone to make sense, someone to tell me what all the charges were about.
I tried to call someone in Australia. I called my local vodafone shop, and was told, you will have to call the centre in Egypt. We cant do anything. I emailed the Australia Sydney office and was told basically yeah yeah we know your upset, we cant do a thing, call the centre in Egypt.
So even though someone called me in Australia to resign the contract with me, they now could not call me to answer some of my questions.

sorry are you still with me???

When I called just before I ended my contract with Vodafone, the guy in Egypt told me he could not tell me the finalized amount owing on my account if I were to leave at that moment. It makes me wonder if this true, if, what do kind of computer systems are they running.

we could always sms a number to see how much of our cap, or what was owing on my bill at anytime, so why couldn't they.

After I left, I kept getting phone calls from them, and their market researches, and asking me personal details as to why I left....what was I paying now, why this why that. I was scared they were going to make up some more charges and send them to me.
I still am living in fear....the phones ringing....is that them??
21 Jan 2011 12:52:49 PM: Almost the same thing happened to me. Look above.
21 Jan 2011 01:18:17 PM: yawn
21 Jan 2011 01:27:32 PM: a vodafone staffmemeber said yawn
21 Jan 2011 01:40:18 PM: a Vodafone customer has no sense of humour.
21 Jan 2011 02:20:32 PM: not after they fuck you over we don't!
21 Jan 2011 02:26:16 PM: So you're claim is that the massively long winded story above is the most rivetting piece are literature you've read today?
21 Jan 2011 02:42:52 PM: So you're claim is that the massively long winded story above is the most rivetting piece are literature you've read today?.......
learn to write your sentences properly vodafone
21 Jan 2011 02:45:53 PM: most rivetting peice are literature you've ....what what what is that you are saying vodafone staff member i dont care about your wind problems
21 Jan 2011 03:22:17 PM: If that is a vodafone staff member I wonder if they are aware that its possible their IP address can be tracked.
23 Jan 2011 07:22:57 PM: Yeah I get your pain mate but even since your last phone they have changed dramatically and it is up to you to disable the handset settings and learn about how you're devices work. It was nice for them to chop the bill. Did you get advice on how to disable the data side? These days the plans all seem to have data so you shouldn't get that pain again no matter who you run with.