26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13867 Someone from QLD thinks vodafone is Superfail at 21 Jan 2011 12:52:36 PM
My god, I could go on for days about the problems I've had with Vodafone. Weeks even. When I went on a new contract and got a new phone it initially took three weeks and a call to the ombudsman before I could even use said phone. It literally didn't work for weeks. THis was because the salesman had tried to use some tricky technique for porting my number from Optus, which basically caused my number to get stuck in this cyber hole where it was neither an Optus or Vodafone number.

Then, when my Blackberry failed, I had a nearly four week wait to get a simple receipt emailed to me so I could get it replaced. Yup, nearly a month just to get a proof of purchase emailed through. I spent so many hours waiting in the shop to get it (their computers were down) and then on the phones to India (the second time I called to check where PoP was, they inadvertently cancelled the request for one...)

Don't even get me started on their crappy coverage or customer service.

Vodafone, never EVER again.
21 Jan 2011 01:41:26 PM: Never say never.
21 Jan 2011 03:31:54 PM: What about never ever?