I was a Vodafone customer for many years until about 2006. I then changed to another service provider due poor reception and was happy with them for a few years. Last year I decided to give Vodafone another go as they offered the handset I wanted on an ok plan. At the time I resided not even 10mins from the Cairns CBD so you would think that reception would be fantastic. Well I was wrong! To make any sort of call I would have to go outside and hold my phone above my head until it registered some sort of reception which was very rare. Not only was this a huge annoyance, as soon as I would connect through and begin talking to someone my phone would cut out and say that I have no reception. My partner had his internet connected with Vodafone and also had the same problems in relation to reception. He contacted Vodafone many times and was told that a technician was going to come out and fix the problem as we were supposed to be in a good reception area. Well no one every came out and after many hours on hold and many pass arounds to different 'sections' of the company his contract was cancelled. We have since moved again to another populated part of Cairns where I have been told that I should get good reception. Well thats also not true. Not only is it really hard to find a spot in my house, inside and out, where I get reception my handset will say that I have one or two bars and as soon as I push the call button it says that I have no service. I still get charged a connection fee everytime this happens. EVERY TIME! 20c or whatever it is may not be alot but when this happens multiple times a day it really does add up. I thought that maybe it could be my phone so I went out and bought a $30 prepaid phone offered by Vodafone. It is purposely built for just calling and texting so I thought that this would mean better service as there is not so much 'going on' with the phone. I now get about 1 bar more however it still cuts out once connected. Clearly it is not the phones. I have been a good customer to Vodafone with bills always paid on time even before due occasionally. I have made minor complaints however have never been rude on the phone. I live in a built up residential neighbourhood and no other service provider seems to have a problem providing their customers with adequate service in my area. I am fed up and sick of paying good money for a service that can't be properly provided to me. I am also unhappy with the recent 'information leaks' that have been reported. Vodafone - VERY DISAPPOINTING.