26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
13894 Someone from VIC thinks vodafone is F'ing fail! at 21 Jan 2011 01:43:14 PM
Not to sure why it happens and would be interested to hear if it happens to others, but when ever i go to sporting events, i can never text anyone.

It says i have full reception but the message always fails.

Prime example of this was at the Ashes Criccket game at the MCG on Boxing day, The event was sponsered by vodaphone, but i still couldnt text - or use interent!?

It happened yesterday at the Australian open tennis as well???
21 Jan 2011 01:47:04 PM: Same as Christmas and new years, every man, woman, child and dog is sending text's from the venue. Therefore, whichever base station is in the area will become overloaded. I don't work for Vodafone. This is just the way the technology works.
21 Jan 2011 01:51:35 PM: Same with me - was at the cricket (MCG) on boxing day and phone said full 3G reception, yet I could not make calls or go on the net.
21 Jan 2011 02:03:46 PM: It's a peak load problem and it makes no sense bulking up the capacity of that particular network location to accomodate a sporting event that happens for 5 days a year. Cricket being a special case since it's so boring everyone reaches for the phone.
22 Jan 2011 08:12:22 PM: I've had it at the tennis also, couldn't use 3G internet at all, and after giving up completely I asked my friend on Optus to help out and send a text for me...
I really don't know why I bother. I had absolutely no problem until late last year. Stupid Vodafail!!!