26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13944 Someone from NSW thinks vodafone is How long is a piece of string. They fail..endlessly... at 21 Jan 2011 03:00:47 PM
After being a customer with Vodafone Australia for 10 years I have never, ever experienced the terrible service to the degree I am experiencing today. Fourteen months ago I decided to go for a new post-paid plan, choosing Vodafone was a given as I am one of the few people who believe in brand loyalty. It wasnt the most attractive plan available to me but I though "Hey, I haven't had any issues in 10 years of service, whats the harm in signing to a more costly contract?". This was MY fail, assuming the best from a 2-bit telcom struggling to keep its head above water..never again.
First it started with drop outs. In rural areas, then suburban areas, hell even on Pitt Street for a few days whilst at work. Often when I see coverage I ask my friends "Have you got reception?" Their replies were always yes, followed by an explanation of how great Telstra and Optus coverage is.
I lost a few hundred dollars throughout 2010 due to drop-outs with vodafone. This is with a majority of calls being made from North Western Suburbs and Sydney CBD. FAIL VODAFONE

Then there was the phone insurance issue. Another premium I pay for that I didn't receive without wasting valuable time arguing on the phone. My phone was water damaged and upon making a claim I was told it was rejected, due to physical tampering. I've owned the phone from new, nobody has touched the phone except me from new and I certainly have never, nor attempted to open the handset. I spent $140 on insurance premiums and then a further $150 for a replacement handset. The process spanned over 1 month and cut into 7 of my working hours. Thats more money than I care to share, but my was time reimbursed? No. Was there an apology? No. Did I pay a ridiculous amount to receive another poorly built handset that their consumer products team have selected? Yes. FAIL VODAFONE

Then I hear about lawsuits, and customer details being accessed remotely outside of Vodafone. Sweet, so now who knows which hands my credit card details lie with, or my personal details, or my call records, or my phone number. Wheres the privacy? FAIL VODAFONE

Then floods hit, a national disaster. Coverage was knocked out in Brisbane during an EMERGENCY. Thats just great Vodafone, poorly design your telco infrastructure so that in dire times nobody can use your service when they need to most. I wonder how much avoidable damage was caused thanks to people being denied a service they are entitled to?

After 10 years, this relationship has broken down. Im disgusted at the way you operate, and the lack of responsibility you take for troubles you cause your valuable customers. Im not paying my next bill, because Vodafone you fail.
30 Jan 2011 11:28:16 PM: "Then floods hit, a national disaster. Coverage was knocked out in Brisbane during an EMERGENCY. Thats just great Vodafone, poorly design your telco infrastructure so that in dire times nobody can use your service when they need to most."

Get a grip on reality with this particular point - all networks (yes, that includes Telstra and Optus) suffered some degree of service interruption, not just Vodafone.

Going by the postings of some Vodafone, Optus and Telstra customers on other forums, Vodafone were apparently the first back on the air. Not being from Brisbane myself, I can only take that at face value.
21 Jul 2011 01:47:15 AM: No phone company covers water damaged phones.