26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13979 Someone from NSW thinks vodafone is Epic fail at 21 Jan 2011 04:15:34 PM
I was a loyal Vodafone customer for over 7 years but the last 2 months took the cake.

I had to ring them in December 2010 and I rang during my lunch break at 12:00pm I was on hold untill 12:37 pm and then i was lucky enough to speak to some Indian guy who was very painfull and hard to understand, when I complained about the amount of time I was on hold he told me that the Vodafone call centre was open 24 hrs for convenience so I called early the next morning at ^ am and you guessed it on hold for 18 mins for a 20 second call!!!!!!!!!!!

So i left Vodafone and joined Amaysim and i ahve been vewry happy ever since and I even had to call them once and I was on hold for less the 1 min :) .

I then recieve a bill from Vodafone telling me I had a credit owing to me of $53.94 So I rang Vodafone again at 6:30 am and and Iw as on hold for 9 mmins but I just had the dial tone no music or messages telling me what was happening I didnt know if something ahd gone wrong or not so I hung up and tried again and the exact same thing happened no music just a dial tone I was on hold for 23 mins when I'd finally had enough and hung up and sent the followong email:

I am owed $53.94 from vodafone as a credit on my bill and I have just been on hold for over 30 mins since 6:30am that is ridiculous!!!!!!!!!
How do I get my money back???? I require an answer by COB Friday 28 Jan 2011 or I will not hesitate to take this further.

The customer service your company provides is nothing short of disgraceful and I will never use Vodafone again!!!
All of the negative media reports about your company seem to be completely justified going by my recent experiences with your company!!

I'm still waiting................................