26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14007 Someone from QLD thinks vodafone is Extremely at 21 Jan 2011 05:45:50 PM
Was with '3' Mobile.

Ordered a Iphone4 with vodaphone once my plan ended. Did this online, but was 'denied' due to lack of identity proof.

So order one on phone. Order confirmed, but told with take 4 weeks.

I go to store, who give me a phone straight away.

I then call vodaphone (several hours later) and cancel (with confirmation number e.t.c) the order for my Iphone 4.

4 Weeks later, I receive TWO iPhones in the mail (one from the internet request that was denied, and one from the phone request that was cancelled - I have proof of all this).

I immediately (that day) call vodaphone. Wait several hours. Get them to send me a return envelope for BOTH phones. I stress that I have two, and I need two return envelopes.

One envolope appears, 2-3 weeks later.

I call again, tell them to send another envelope, tell them that if they charge me for these phones im gonna be furious.

Anyway, they promise 2-3 days. Week passes - nothing.

4 weeks after recieving the phone, spending hours trying to sort it out, NOT being sent the correct return, not being able to return these to the store...

I get charged...around $2100, taken straight out my account.

I RAGE. Go to a store, rage at the staff, who tell me they can't get me a refund immediately. I rage some more, and they agree to call their state manager - who organises a refund in two days. They also organise a courier to return phones, and confirm that phones have been returned.

I'm disgruntled but let it slide.

Two weeks after - ANOTHER F(*&ING $2100 out my account. This time I go into a blinding rage and storm into vodaphone, I tell them I want my money NOW or I'm going to the ACC and whoever else will listen to this.

I'm a student, I can't afford $2100, let alone $21 to be unexpectedly taken out my phone account.

Anyway, I get overcharge fees from my bank, I can't pay rent, can't eat, have no $$$ for several days. Money gets refunded. I'm assured that I will get some sort of compensation.

I get ONE months free bill. One months, after spending at a minimum, 10-15 hours trying to sort this out.


Anyone think I should follow up? Complain more? Will this get anything done?

feel free to e-mail suggestions on what to do to - (PERSONAL DETAILS REMOVED)
21 Jan 2011 07:41:27 PM: that is fucked. go to the TIO