26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14054 Someone from NSW thinks vodafone is Tryng at 21 Jan 2011 08:01:02 PM
Please stop this. You have no idea how stressful this is for Vodafone employees.
The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting.

If you think for one second that Vodafone do not care, you are wrong. Of course they do and of course they want to get things right. Their execs are working around the clock to try and serve you better.I am the partner of one of the managers and I see it first hand.

Please be patient, please try and be more gentle.
They hear you and share your pain every day and want to get it right.
Have a good weekend.
21 Jan 2011 08:11:00 PM: Whilst I can only imagine what the Vodafone front line staff (both in store and on the phones) are going through the only people to blame for this is the heads of the network.

So when you say 'please stop doing this', we as customers say 'please stop screwing us over'. That is not an attack at you, but at the network itself. Vodafone (and the execs of vodafone) should never have let the network degrade to this capacity. They still continue to charge customers a monthly amount, yet they are not providing the service that we are paying for. Additionally they continue to sign more customers up to a network that just doesn't work for so many people.

Again, I do feel sorry for the situation this has probably left you and the other front line staff in, But you need to direct that back at the management team.
21 Jan 2011 08:26:40 PM: Someone from NSW are you kidding me?. "The media company that owns smh clearly has a problem with VHA and the bias reporting is nothing short of unethical and disgusting". What is unethical and disgusting is selling me unlimited internet that DOESN'T work and phone calls that are either garbelled or drop out and I'm in Sydney CBD, 12000 in a class action isnt biased in my eyes. "Their execs are working around the clock" - they obviously are terrible at their job as it is not getting fixed - yet I still have to pay. Tell them all to quit - better still give them a Vodafone contract!!!!. Be patient??? how bout you give me $60 per month for nothing for 2 years and I'll tell you to be patient....
21 Jan 2011 10:37:00 PM: Their execs are working around the clock to try and serve you better??????????

Friend, this has been going on for months and months.............zip, zilch, nada has improved, suggest the execs are not working around the clock..........better still why don't they man some customer care reception phones?????
28 Jan 2011 05:52:29 PM: Turn it up, what about people hurt by your (vodafails) greed and mismanagement, there is a post below from someone who has been severely impacted and had something like $20 credited to his their account, after loosing tens of thousands. You guys are weak as piss. Eight weeks and you guys couldnt get a fone number to work.