26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14112 Someone from QLD thinks vodafone is Falling apart. at 22 Jan 2011 07:26:18 AM
I have been a Vodafone customer for several years now, and until recently (since new year 2011) I have had no real problems with Vodafone.
Just in the last week I had found that there was a couple of times I stepped outside our office building in the area around Morningside/Colmslie in Brisbane, and had a barrage of SMS messages advising me of missed calls and a few SMS messages come through at once.
Missed calls? Had me thinking as to what is going on, as I have never had any service issues in that area previously.
This happened a few times over the last week or so, and one day I went to send an SMS or make a call in the office and I found I had no service, my phone sould see the Optus, Telstra, 3Telstra networks, but no Vodafone!
By now I'm wondering if my phone had developed a fault. I have a spare phone, a bit older but works OK. Same result. No service at the office.
That night I discovered that I had similar issues at home, where previously I have had no issues.
Further tests revealed that I could see other networks but not Vodafone, and there was obviously nothing wrong with my phone.
I called Vodafone's customer service, and I'm on the phone for an hour before I manage to talk to somebody, for whom English was obviously not her first language, it then took me another 15 mins to get her to understand that I was having service issues. She advised me that they were not aware of any problems with the network, I should get my phone checked, or purchase a new phone because mine was likely faulty.
I explained my tests and results, she took more details and advised me that somebody would contact me back, I gave her my vodafone number and a Telstra mobile number to get me on, in case the Vodafone number didn't get me.

I'm still waiting for that call back.

Yesterday, I did notice that my Vodafone phone was suddenly working OK in the office building, I once again had service as I did before, and the service had improved at home, but it never seems to be the same from day to day.

All these problems with service/lack of service have come about after Vodafone's merger with 3, so it would seem.

I'm not happy!