26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14120 Someone from QLD thinks vodafone is Massive Fail at 22 Jan 2011 07:46:48 AM
My 70 year old Mother went to get a mobile phone to be able to contact my brother in Hospital. They didnt explain everything to her and sign her up and pushed her out the door with a phone she couldnt use and a plan that was way over what she needed. When I went and confronted them about the issue they said they could do nothing and directed me to the customer service number. I call customer service they listened to my complaints and said they would call me back with an answer to my problem. 3 days later no call. So I call customer service again and they have no listing of my first call and say there is nothing they can do and that I will have to go back to the store as its there problem. I am extremely angry by now and confront the employees in the store making sure everyone can hear my complaints. They finally conceed to change her phone but only with equal or less value phone even know the $45 infinate plan as a lot more options for the same money she is paying.

I wont ever use Vodaphone(fail) they pray on unknowing people and kick them out the door with stuff they dont need!!
22 Jan 2011 02:05:30 PM: As someone who currently works in an officially VHA owned store i can tell you that aside from our base salary we also earn commission for the total sales our whole store does each month. Commission is in no way affected by whether we sell the lowest plan or the highest so it is actually in our best interest to sell a plan/phone that best matches our customer's needs. I don't know what the current commission structure is for Vodafone resellers but 3 years ago when I worked for a reseller I did get more money for selling higher caps than lower ones. Perhaps this sale occured at a reseller as I can't see the benefit for a company owned store.
Also, generally the easier to use phones i.e. the phones I would recommend for 70-ish old women are incidentally cheaper so maybe accept the exchange. I always warn against simply choosing the handset with the R.R.P. over a handset that is better suited for their use.
23 Jan 2011 07:05:23 PM: Yeah Nokia 2720 for $69 and a prepaid with a one year expiry would have done the trick. Having said that your mum is an adult and probably something about the plan attracted her to it. The rep would have felt evil if they gave her a low value phone for the commitment maybe. I'd be comfortable selling her a 12 month or no-commitment 45 and giving her a 'simple' phone for free or get her to buy it outright.
24 Jan 2011 08:19:22 PM: Haha... I see I'm not the only one who goes straight for the Nokia 2720 and 365 day recharge for the oldies. It's the big numbers huh?