26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14122 Someone from QLD thinks vodafone is Frustrating! at 22 Jan 2011 07:54:09 AM
No coverage at all at my new work even though it says it is a covered area and even outside. Been on hold for 45mins twice only to hear that there was a technical issue and I'd have to call back. Sent 2 emails with no response. Still have not spoken to anyone after 25 days. Got my first email response yesterday saying that i would get contacted by their technical team soon and just added up the cost for me to cancel my contract! I pay a monthly cap yet I have probably sent a total of 3 texts only so probably spent less that $1 of my cap :( I just want to talk to someone!!! Bah!!!