26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14165 Someone from NSW thinks vodafone is Terrible customer service at 22 Jan 2011 12:59:02 PM
My Blackberry had a fault. It overheated (so much that i couldn't hold it to my ear) and then the screen would go blank and the system would hang. I called Vodafail a dozen times as my phone was in warranty. I went to the vodafone dealer and after much hoo haaing about get your invoice, other paperwork etc. (to throw you off track) they point blank said, take it to an independent mobile shop and get it fixed. They even had advertising flyers of the mobile shop like they were sending business to them. The mobile shop said it would cost $250 to fix. I promptly disconnected my vodofone plan and switched to Telstra!!! Sorrry vodafail.... you really failed! Not coming back to you again!