Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14169 Someone from NSW thinks vodafone is Bad mobile broadband at 22 Jan 2011 01:28:02 PM
I am currently 18 months into a 2 year contract for mobile broadband (the USB stick modem). Up until 2 months ago the system worked very well and I was happy with it.
However, the internet is now constantly dropping out and disconnecting as well as being very slow when it is connected.
I approached the Vodafone dealer who signed me up and requested early termination of my contract with fees. They indicated that they cannot terminate contracts and I would have to phone the call centre. I suspect this is to delay the termination so that they can maximise their trailling commissions.
However, the internet is now constantly dropping out and disconnecting as well as being very slow when it is connected.
I approached the Vodafone dealer who signed me up and requested early termination of my contract with fees. They indicated that they cannot terminate contracts and I would have to phone the call centre. I suspect this is to delay the termination so that they can maximise their trailling commissions.
23 Jan 2011 12:50:32 PM: actually its not retail staff cant cancel contracts