26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14225 Someone from WA thinks vodafone is Pretty bad at 22 Jan 2011 10:25:52 PM
I signed up on a 24 month contract with Vodafone in late 2009, assured that they provided complete coverage to 15 km out of my WA town. We live right near the centre of town, so until June 2010, while I was on maternity leave and sticking pretty close to home, all was okay. Then I went back to work part-time as a visiting teacher. Only one of the six schools I regularly visit has adequate coverage. My boss can't reach me when I'm at the other five. She's frustrated and so am I; I can't make or take calls from my base, 2 km from the CBD, either.
I'm originally from Brisbane and happened to be on a family holiday there until last week. During the floods crisis, I was staying with my sister, caring for her two and my three children and trying to help her move all her furniture upstairs. My husband had taken a short break with his very unwell mum and was frantically trying to reach us, as was my mum and our other sister, seeking updates and offering support. On Tuesday 11th of January, I had mobile phone reception only about 20% of the time for SMS and telephone calls. My sisters, with Optus and Telstra, and my husband, with Optus, had no disruptions to coverage at all. This made an already stressful situation more difficult. The limited coverage for my phone continued over the following four days. I've had enough, I want out.