26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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14247 Someone from QLD thinks their gain is felt great to stick it vodafail at 23 Jan 2011 06:37:21 AM
I have been complaining to Vodafone about the lack of reception on both mobile phones and our Internet for about 5 months. The said they would do a some time of investigation and get back to us.

They never did so I rang the Telecommunication Ombudsman to complain. It took 20 minutes to lodge the complaint and Vodafone had 10 working days to get back to me or the complaint would be taken further and it would start costing Vodafone. Well 9 days later I recieved 2 text messages saying we could opt out of our contract. No phone call or anything. Couldn't have asked for a better result.

23 Jan 2011 03:30:15 PM: Even easier, lodge online in less than 3 mins, I did got out of 2 contracts, changed to t yesterday, calls clear as a bell, pages load fast, I mean FAST, a must for anyone in business, or who expects to get what they have been paying for for so long, but not getting! Certainly not promoting t, o is probably not far behind. SO MUCH BETTER THAN VODAFAIL!!!
23 Jan 2011 04:33:26 PM: did you get to keep your handset??
23 Jan 2011 08:17:56 PM: Yes both of them, but also got iphone 4 from t
23 Jan 2011 08:22:17 PM: And porting was easy, took less than 1 hour
24 Jan 2011 09:32:21 AM: Great to hear that you had a gain too :) It felt like such a relief after fighting with them for so long. We have also signed up with T. They may be dearer and have crappy customer service but at least their reception and internet is reliable.

@06:33:26 We also go to keep both our phones :)
24 Jan 2011 11:59:09 AM: I think its funny when people complain about reception then go get an IPhone 4 which has a known issue with reception regardless what network your on LOL.

Good to hear of the gains though but seriously people IPhone is not the be all and end all. Do some research before buying mobile's think you;ll find other phones stack up better than the IPhone4.
24 Jan 2011 01:19:30 PM: Exact same scenario. Complaints to vodafone, even had calls drop out whilst on the line to them. Couldn't be bothered with their internal audit and the person on the other end of the line told me the reception in my area was listed as 'fine'. The call dropped out one minute after. Called the ombudsman. Received the dissolvant texts three days later. Definitely the way to go.
30 Jan 2011 09:43:49 AM: 24 jan2011 01:59:09PM, use my fone alot, iphone 4 works fine, still very happy since changing to telstra. In case you are defending the indefinsible, in my case vodacrap was irrefutabley the problem, sounds like you are towing the vodafone line "blame the sim, blame thefone,blame the customer, anything but the real cause VODACRAP"