26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14287 Someone from ACT thinks vodafone is MEGA at 23 Jan 2011 09:39:43 AM
Originally lived in brisbane, joined vodafone 5years ago. No reception issues however furthest I ever went was sunshine/gold coasts.

Moved to Wagga Wagga for work for 24months where reception was rather pathetic unless I was in the town centre. Since moving back to my wife, in the ACT (12months ago) had similar problems of dropouts, no connections, delayed sms and overall rudeness from the call centre when I queried them about a bill issue.

For these issues to be in the aust capital city..... rather amusing i thought.

However chose to continue using but drop my cap from $99 to a lower one. Spoke to a hard to understand however extremely polite call centre girl. She informed me it was policy that you had to exit the contract, costing around $800 and they would be happy to start me on a new 24month contract. After 'enquiring' with her supervisor, this fee would not be waved for any reason. This was explained to me when i signed the contract....apparently.... i wouldnt have signed if they told me this policy.

All this after my wifes carrier (optus) charged her an admin fee of $33.95 and gladly changed it down with NO extension to time in contract. They did this INSTORE aswell.

Subsequentally I laughed it off, cancelled my contract and am now an optus customer.... Only fault there was choosing the samsung 'tradie phone'.... more fragile than a house of cards but anyway.
23 Jan 2011 09:51:30 AM: PART 2. Didnt cancel my contract on the spot, chose to think about it first.

to cancel my contract I went into vodafone Belconnen, young sales rep sat me down and asked why, told him and he was more than happy to cancel it for me.
Something was wrong with his system and he couldnt do it online, had to ring customer care..... yippee.... Got a rude man that either couldnt comprehend english or wasnt interested in anything other than SALE SALE SALE!!!. REFUSED to acknowledge my cancellation request, issues, resolutions. Further continual offers of different caps for me to sign onto. after 15mins of keeping my cool, I became quite angry and due to what i said, I cited what my griefs were very abruptly and in hindsight quite rudely. I probably cost vodafone the 6 or so customers looking at signing up. LUCKY FOR THEM.

The sales rep took the phone off me after realising we were just going around in circles and he instructed him to cancel my cap immediatelly, after 5-10mins of arguing with him my cap was finally cancelled, alot of apologies came from him, it wasnt his fault though. I do rate the service of the sales rep and the original call centre ladie, however their hands were tied to solve my issue so their employer hindered their customer service ability.... I learnt from my mistakes, no amount of 'research and investment' vodafone make will get me to return.

p.s sorry for the novel.