Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1430 Someone from NSW thinks vodafone is Biggest fail on earth at 22 Dec 2010 06:42:27 PM
Well i had issues with getting the roaming working from the website so i went in store, which they set up for me. i asked a few times if this would cost me anything (as i was going to America) and made it VERY clear i didnt want it if it was going to cost me money, they assured me it was free and wouldnt cost me a thing, they made NO mention of the fact it CHARGES you everytime ur phone connects to a different tower or something, i came back to over $200 phone bill for these connections, i went in store to ask what the hell. they didnt want to hear it, they had no problem telling me what all these charges were for AFTER i got back, this information would of been helpful i dunno BEFORE i left!!
The store wouldnt do anything and told me to go home and ring the customer service, so i drove all the way home, waited nearly a hour on the phone and was finally told to go INTO THE STORE!!! needless to say i wasnt impressed. i told them that the team member who served me left out the information i needed so it wasnt my fault i was charged. they said they would help me out IF i remembered the name of the employee, i DIDNT. how would i remember there name?!?! and they said they would ASK all the employees if they were the one to give me the wrong info, guess what NO ONE owned up! what a suprise! they pretty much said too bad there is nothing we can do.
They tried to offer $50 of texts, but with the plan im on i already get WAY to many texts for me to use, ive never gone close to going over. after being stuffed around on the phone more i gave up.
Now i havnt been able to get on facebook on my phone for at least 2 months.
cant WAIT til my contract is up so i can go to telstra or optus!!!
The store wouldnt do anything and told me to go home and ring the customer service, so i drove all the way home, waited nearly a hour on the phone and was finally told to go INTO THE STORE!!! needless to say i wasnt impressed. i told them that the team member who served me left out the information i needed so it wasnt my fault i was charged. they said they would help me out IF i remembered the name of the employee, i DIDNT. how would i remember there name?!?! and they said they would ASK all the employees if they were the one to give me the wrong info, guess what NO ONE owned up! what a suprise! they pretty much said too bad there is nothing we can do.
They tried to offer $50 of texts, but with the plan im on i already get WAY to many texts for me to use, ive never gone close to going over. after being stuffed around on the phone more i gave up.
Now i havnt been able to get on facebook on my phone for at least 2 months.
cant WAIT til my contract is up so i can go to telstra or optus!!!
That is why i was so pissed off, if they had TOLD me there was charges, i wouldnt of put it on my phone at all!!