26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1435 Someone from WA thinks vodafone is Epic Fail (Last Several Months) at 22 Dec 2010 07:14:23 PM
Over the last, say, seven months... my service has been awful. I actually switched to Vodafone mid last year from the rip-off Telstra network and found the coverage "okay". Not quite as good or consistent as Telstra, but close enough. We had just built a new house 20km North of CBD and needed a new phone, as well as an internet connection. I decided to get an iPhone 3GS and thether it - AND IT WORKED! It was quite fast and reliable... until the pain started.

First, you couldn't get to the "myvodafone" website to check usage or pay bills whilst on their 3G network (DNS Issues). Whirlpool searches showed this going on for YEARS. Vodafone told me to use another internet connection to do it... but I had none!

Over the last seven months or so, drop-outs, poor signal, missed calls, SMSs not sending (or lagging when incoming), rubbish 3G speeds (when you can get it at all). It's now almost unusable in my house. The same place it worked well and provided 3G internet... now drops calls, fails 3G (switches to Edge) and calls I do make/get sound terrible.

Fix your fucking network. I can see a tower from here. I used to get full bars and 3G, now I get 2/3 bars at best (and thats mostly a lie). Grrr.
22 Dec 2010 07:16:02 PM: iPhones - The Bain of Telco's worldwide.
22 Dec 2010 07:40:01 PM: They are investing billions of dollars in improving their network. if you notice a lot of customers with reception issues are using iPhones. definitely not a coincidence. more of a proven phone issue. Maybe take apples excuse and 'hold your phone a different way'
22 Dec 2010 09:24:44 PM: Except that the majority of people do not have iPhones, including many of those complaining about their problems.
23 Dec 2010 09:38:54 AM: actually no majority of complaints that i have seen are from people with smart phones and even within them the majority is with iphones
23 Dec 2010 09:41:04 AM: actually no majority of complaints that i have seen are from people with smart phones and even within them the majority is with iphones
27 Dec 2010 06:46:58 AM: I have two Perth friends with iphones on optus and we have conversations for hours at a time no worries, so it's not iphone that's the problem.
27 Dec 2010 08:32:11 AM: I dont have an Iphone and have the same issues. I thought it was my phone that was the problem so i went to Vodafone stored. i explained calls were dropping out, i had no signal at times, i was missing calls so i bought anew phone then had the same problems it no the phone cause its only 6 months old.