Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14464 Someone from ACT thinks vodafone is at 24 Jan 2011 04:07:03 PM
I just want to say the "moderator" of this site is a hypocrite! The how to complain section is a farce and up until today he has been advising people to escalate to the TIO without contacting the customer care department first. Please note that if there is no record of you contacting the customer care department then the TIO's hands are tied.
Why is the How To Complain section a farce?
I thought most of the replies from the mod start with:
If you have tried to contact Customer Care without success....................
one guy was having issues playing online games no complaints to care told directly "check out the how to complain section and escalate to the TIO"
One guy has written "my phone sucks and I still have 10 months on my contract, how do I get a new one without paying fees" same reply as above.....
You have no wish to help the people who have legitimate concerns your just trying to screw a company who upset you.
Pathetic really
Why is the How To Complain section a farce?
Are those examples the only two you can find?
He/she is a hypocrite for the above reason
As advised have a look at the posts he/she has posted over the last week
"Whilst this is not the answer to your question, any online game generally struggles to work when playing via 3G. You really need to look at getting ADSL for online gaming (or at the very least I would look at a more stable 3G option)."
Additionally the posts you refer to are just copy & paste by generally people posting here to help others. Finally when we say "Check the How To Complain link, you will no doubt have to escalate to the TIO" the 'How To Complain" link clearly says:
" In order they are: contact Vodafone (may take some time), contact the TIO (takes a bit more time), contact the ACCC (last resort, will take a lot of time)."
and
"First check the Vodafone outage page to see if the problem you are experiencing has been reported and is under investigation. If not contact Vodafone customer care on one of the many numbers listed on their website (1555 from your Vodafone mobile or 1300 650410 from any other phone)."
The OP is just assuming every post is a moderator because they are directed to the TIO.
By them saying to check out the How To Complain part of the page they are right on the money, anything after that is really irrelevant as that page says everything it needs to say.
1) posts that are apparently not theres (even though they are correct when they say check the 'how to complain' link
&
2) If Vodafone made it easier to get out of a contract due to their network that just doesn't work, nobody would need to go to the TIO.
The blame needs to be put squarely at Vodafone's feet, no one elses.
Vodafone and 3 are the biggest hypocrites around !