Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14586 Someone from VIC thinks their gain is Contract nulled. at 25 Jan 2011 12:20:27 PM
Rang TIO, explained that I do not get suitable coverage at the suburbs I visit the most, that I use the phone for work, and that I purchased a smart phone so I can use the net on the run, which i can't due to reception problems. Vodafone customer service was fine, but they had trouble finding addresses where I did not get reception, even when aided by Google Maps.I asked to log a network issue ticket the first time I rang, but when i rang back the second time I found out it was never lodged. The TIO were delightful to deal with and now I have been let out of my contract. I never had to raise my voice or get angry at Vodafone, but I did express my extreme dissatisfaction with the Company after being a customer for over 3 years. Thank you TIO. I would highly recommend that any users experiencing issues to first contact Vodafone, but to follow through with the TIO if you are finding that you are not receiving the service required, especially if you are on a contract.