26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14595 Someone from VIC thinks vodafone is FAILED!! at 25 Jan 2011 01:08:06 PM
Every time I call Vodafone I'm put on hold... not just for a few minutes either closer to an hour and sometimes over an hour. I don't get reception at home, at work or standing in the middle of the street most of the time! I get delayed sms msgs, as well as voice mails, my calls drop out at least 4 times a week. I call vodafone at least 3 times a week and every time i get a different response. I was told that I can cancel my contract due to not being able to get reception, i was then told I couldnt get out of my contract without paying.Everytime Vodafone has to call me back... I NEVER have reception to take the call, it just goes straight to my voicemail! PATHETIC COMPANY!
16 Feb 2011 02:37:54 AM: Exactly what i was told! Their customer service reps give you al different stories! A woman told me I could upgrade to another phone in an effect to bypass all the problems I've been having and see how that works. She said there would be no extra charge, that my contract would just be sligtly changed to just lapse over and extend longer. The minute I get through to the upgrade department they start telling me I have seven months left so I need to pay $260 to get out and then start another contract. They then thought the offer they made me of getting me to pay $200 for only six months to get out was the greatest offer ever!!! I've been over-paying for months now, and you really think I want to pay more!!! Not to mention the fact you told me I could just extend my contract with no extra fees at the beginning. GET YOUR FACTS STRAIGHT BETWEEN ALL CUSTOMER SERVICE OPERATORS THANKYOU!

Absolutely ridiculous!

I'll be getting out of my contract courtesy of TIO very soon!

Vodafone is just bad service, poor or no network coverage at all and a billion other issues right now!!!