Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14630 Someone from SA thinks their gain is Epic Gain For The Win at 25 Jan 2011 05:11:21 PM
After 4 failed attempts using my home phone line to contact Vodafone (Technical Errors or something), I got thought on my mobile strangely enough, spoke with one of those Indian call centre guys once more but this time He put me thought to a lovely lady from Vodafone Australia which took about 30 mins to connect from India to Australia. I explained my situation to her and told her that I was not going to go thought the hassle of their technical errors department thing because I already had with my Fiance's iPad Pre-Paid sim and we where still waiting over a month later for a result to come back on that. She spoke with her manager and allowed me to terminate my contract without any fees except for owing amount for my phone $75. I have now signed with Telstra and so far I am pleased with their customer service both in store and on the phone, should get good reception as well with them and a decent cap plan.