26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14670 Someone from VIC thinks their gain is High amusement value! at 26 Jan 2011 10:23:09 AM
Got sick of Vodaphone about 6 months ago, quit and got a new telco,but they kept sending email bills, and phone text reminders, for $-10.73, as in MINUS $10.73. After countless attempts to contact them about it by email (others will know what this involves), it turned out that THEY owed ME $10.73. A staff member explained it to me. So finally they sent me a cheque for that amount. And now? They sent me yet another bill, and email notification, for - wait for it - $00.00. Should I pay it?
4 Feb 2011 11:50:12 AM: You will always get a bill when there has been any financial activity on your account. The $00.00 bill will show them refunding you the money and you won't get any more.