26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14673 Someone from NSW thinks their gain is Fantastic all around at 26 Jan 2011 11:10:59 AM
I made numerous complaints finally was let out of my contract after filing complaint to TIO with option to purchase the phone for discounted $200.00 however my daughter got out as well but the person she spoke to said she could keep her handset with no charge. Made another email to Vodafone asking what criteria was and why I had to pay for hand set and she did not as she did exactly the same as me and we had the same problems for same time and had the same iphone.Received another email from vodafone saying I also could keep handset at no cost. So everyne who is being charged for their handsets just ask why if others are being allowed to keep theirs.Am now with Optus and am very happy with their customer service and deals will never use vodafone again and will warn people not too. The indian call centre are painful to use and Lara is just the pits.
However I will say the Tamra from Vodafone has been extremely helpful. She is located in Tasmania.