26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1468 Someone from NSW thinks vodafone is full of fail at 23 Dec 2010 11:35:40 AM
I'm still getting bills after being released from my contract, last month. Is there any communication between their departments?
23 Dec 2010 03:03:50 PM: Probably to let you know you have a credit.
23 Dec 2010 09:44:48 PM: i remember the good old days. they kept sending you a paper bill saying that you are owed $XX credit and then charge you $2.20 per month to remind you and it ate up what they owed you
27 Dec 2010 09:32:05 AM: I had a fight with voda over $127.50 after 4 months of fighthing with them and getting cut off i went to the tio and voda ended up letting me out of the contract
now 8 months later i still get a email bill saying i'm $127.50 in credit they could not be any more hopeless if they tried !!!
27 Dec 2010 10:30:16 AM: I have been waiting 3 years for Telstra to give me a cheque or credit to my bank account rather than issuing credit notes each quarter. They've promised numerous times to send me a cheque but it never happens