Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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14686 Someone from QLD thinks vodafone is Gestures of kindness? PLEASE READ. at 26 Jan 2011 04:00:52 PM
This is my story I was on the $49 CAP last year and decided I needed a better plan due to being over billed $700 because of some people I knew at the time that used my phone and went over my cap one weekend without my knowledge. I called vodaphone paid the bill then asked them to put me on the unlimited cap because I thaught I could get more out of my dollar. It was all ok and I was told that my plan is now unlimited and I'm free to make as many calls and txts as I like and not have to worry anymore. My next bill was $1200! so I immediately called vodaphone to discuss the issue. Apparently the plan doesn't switch over untill the following month, even tho they failed to let me know or let me know and actually told me I was allready on unlimited. I spoke to a woman who basically assured me it was my fault and they would never do that (don't ask me how she knows what was said? I guess she must think I'll believe anything she says). The ordeal confused me terribly because she took $400 of the bill as a "gesture of kindness" and apologized to me. So I reluctantly paid it but here is the kicker! the following month I was charged $1100!!! I called vodaphone I complained and I was told that they cannot withdraw that bill because they had allready taken $400 of my last bill and that I've run out of "gestures of kindness" no word of a lie. I refused to pay the bill and I was called at work 3 weeks later from the collections department. The man basically said that if I don't pay at least $800 immediately over the phone hes barring my phone and if I hang up hes barring my phone. I told him I was at work and I can't pay for anything because I don't have anything to pay it with or the time. He ignored that and said goodbye hung up and my phone was barred immediately. I complained about that to vodaphone and it was the only complain they ever took seriously. What a nightmare I feel like I'm trapped with vodaphone they're going to send me broke.
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