26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1473 Someone from VIC thinks vodafone is EXTREMELY at 23 Dec 2010 02:39:51 PM
As an ex employee i have personally seen the way Vodafone cunstomers are treated- the reps ignoring endless calls from the customers they were sooo nice to BEFORE the contract was signed. But once that contract is signed dont expect any assistance!!! And lets not start on the way the employees are treated! Bitchiness, bullying, harrassment and thats just to start. I for one will be changing all my accounts over to another provider because I believe the way Vodafone treat people (customers or employees) is near criminal! I have been a customer of Vodafone for over 10 years and the treatment has just gotten worse the longer I am a customer!
23 Dec 2010 11:34:47 PM: Maybe it's just you. This has been the best job I've ever had. The rewards, treatment, flexibility, pay has been phenomenal. Sure it's hard dealing with spoilt and unreasonable customers all day, but the good customers outweight the bad. Either you're lying about being an employee or someone pissed in your handbag.
23 Dec 2010 11:37:15 PM: That's just because you couldn't hack it being employed bet you are on the doll now
23 Dec 2010 11:37:16 PM: That's just because you couldn't hack it being employed bet you are on the doll now
24 Dec 2010 10:44:24 AM: 1:34:47- Is VF now trawling this site trying to find sales employees? How about VF paid them a lot of money for a while, and sooner or later, most of those people turned up work, but never worked a full shift, and never phoned to say they'd be off sick- they just didn't turn up, sometimes not for weeks,still being payed, and then, if confronted, they'd say they were aware you might have some issues and "sorry la la la ("Babe") ?
27 Dec 2010 11:25:07 AM: On the doll? One of those inflatable ones for lonely, ugly guys? That could be a let-down.
27 Dec 2010 12:00:16 PM: wow how sad are Vodocrap trolls posting here in DEFENCE of this crap provider..

Wow, how sad is your life..
27 Dec 2010 02:34:04 PM: Where do I get a Vodadoll? Would still provide better service than a call centre operator...harharhar...