Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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14742 Someone from WA thinks their gain is Surprising at 27 Jan 2011 12:58:10 PM
I had a Vodafone wireless broadband contract (12 months) which expired on Jan 15th. My issues were purely technical since Dec 8th 2010 (post WA network outage, unable to connect, poor performance etc) but was unable to speak to anyone in Vodafone until I contacted the TIO. Vodafone contacted me, admitted that my issues realistically would not be resolved quickly. They arranged to close my account and credit me for the final bill. I was very impressed with the conduct of one particular lady who was extremely helpful, explained the reason why some of my issues were occurring and was generally very understanding. Based on this experience I would definately use Vodafone again once they get the network fixed.