Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
|ACT (25)||Everywhere (404)||NSW (170)||NT (3)||QLD (65)||SA (16)||Somewhere else (6)||TAS (5)||VIC (86)||WA (28)|
14768 Someone from VIC thinks their gain is awesome at 27 Jan 2011 04:14:06 PM
I called Vodafail, and told them my reception was poor. After speaking to three different people including a manager, I was told i would be credited for four bills (so would my wife) and that an investigation into the problem would be launched. If it came back as expected, then I would be let out of my contract with no charge. I also contacted the TIO while waiting for this to happen. Within two working days I was let out of my contract, so was my wife, and we are now both with virgin with brand new iPhones...great result.