26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14804 Someone from NSW thinks vodafone is Overcharged for 2.5 years due to misplaced contract at 28 Jan 2011 08:13:05 AM
Lack of response from Vodafone on a billing issue after calling and visiting their store numerous times. I received a text message from Vodafone that I owed $988. After calling their call centre I was told it was because I had exceeded my data usage and their solution was to block my ability to use the internet. My point to them was how can my bill go from approx $80 per month to $400 - $600 per month with no change in usage pattern, they said due to privacy restrictions they could not tell me what websites I visited which would have contributed to such a huge increase in data. I ended up going into a store who confirmed that the last contract they had on file was from 2006 and that had no data coverage at all. I explained that I did sign a contract in 2008 and was placed on a data plan. As they had no record of this contract, I brought a copy in for them the following day. It turns out they have been over charging me since September 2008, and in addition have been charging for my nominated "Vodafone friend" who I was meant to be getting free calls and text messages to.
28 Jan 2011 08:48:07 AM: Get in touch with the TIO - there is a complaint form on this website somewhere.
I did and problem sorted. Have email from 'Rebecca' stating I owe them nothing and let out of contract without penalties. I have reason to suspect their accounting is not just incompetence but outright fraud, given what they did to me.
28 Jan 2011 10:09:57 AM: Ekkkkkkkkkkkk @ OP, that is painful!!!

Don't bugger about with this one.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks Vodafail.com mod
7 Feb 2011 07:20:00 PM: Thanks, I lodged a complaint with TIO, heard back today from Vodafone and they are wiping the $1,300 (yep somehow there is another $300 unbilled charge). I'm definately changing providers after this is sorted!!
8 Feb 2011 03:28:56 PM: yes I just had the very same issue for $740 - couldn't explain why or what it was for!! Two weeks of back and forth and I finally logged with TIO - entire amount reversed after call from Syd Resolution centre 5 days after complaint was lodged.
7 Jun 2011 02:00:17 PM: I'm having the same issue, almost to the t so I've contacted the TIO and will see how it goes. Funny thing was is that I asked the 5 people I spoke to at Vodafail if this had happened before to anyone else and they said NEVER. An outright lie, obviously if the posts on this website are anything to go by.